Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category

Returns Window, Actions Possible and Conditions (if any)

All Mobiles (except Apple & Google phones),

Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches)

All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)

Furniture - Hammock Swing & Stool

7 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Mobile – Apple & Google phones

Electronics - Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets,Laptops, Smart Watches)

7 days

Replacement only

For all functionality related issues, do contact the brand authorized service centre directly.

· Authorized Service Partner Locator :

o Apple / Beats - https://locate.apple.com/in/en

o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB

o Realme - https://www.realme.com/in/support/services

o Samsung - https://www.samsung.com/in/support/service-center/

o JBL & Infinity - https://support.jbl.com/in/en/customer-service/service-centres.html

o Epson - Please reach out to 1800 425 00 11 to contact the brand authorised service centre.

o HP - Please reach out to 18002587170 to contact the brand authorised service centre.

o Dell - www.support.dell.com

o Canon - Please reach out to 18601803366 to contact the brand authorised service centre

o MI - Please reach out to 1800 103 6286 to contact the brand authorised service centre.

· Brand Support Site :

o Apple / Beats - https://support.apple.com/en-in

o Google - https://madeby.google.com/intl/en_in/phone/support/

o Realme - https://www.realme.com/in/support

o Samsung - https://www.samsung.com/in/support/

o JBL & Infinity- https://support.jbl.com/in/en/

o Epson - Please reach out to 1800 425 00 11 to contact the brand authorised service centre.

o HP - Please reach out to 18002587170 to contact the brand authorised service centre.

o Dell - www.support.dell.com

o Canon - Please reach out to 18601803366 to contact the brand authorised service centre

o MI - Please reach out to 1800 103 6286 to contact the brand authorised service centre.

o GoPro - https://gopro.com/help/ContactUs Please visit the link in IST (3:30 AM to 12:30 PM) hours only

o Oppo - https://support.oppo.com/in/service-center/

o Sony - https://locator.sony/en_IN/servicecenters/

o Lenovo - https://buyalenovo.com/

o Acer - https://www.acer.com/ac/en/IN/content/service-contact

o Brother - https://www.brother.in/en/support/contact#

o One Plus - https://www.oneplus.in/support/service-center

o Lifelong Massager - https://www.lifelongindiaonline.com/pages/service-support

For any other issues with the product, you may contact Mannaimart - Mannaimart’s 24×7 Customer Care

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	The product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
For products where installation is provided by Mannaimart's service partners, do not open the product packaging by yourself. Mannaimart authorised personnel shall help in unboxing and installation of the product.
For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'